The technician Zach arrived at the exact time I was told. He was very polite and had a great attitude. He explained how long service would be. When service was done he thoroughly went over every detail of the maintenance, showing photos of my whole system. He answered all of my questions with great knowledge. He even went above and beyond to explain and fix a concern I had with a vent noise. I absolutely love the service I get from Fox. Thank you Zach for your great customer service today.