We’re the HVAC service company determined to prove there is still a “Fast, Honest and Friendly” HVAC company in the Sacramento Valley.
Serving Rocklin, Davis, Placer County, Auburn, Folsom, Elk Grove, Sacramento County and Citrus Heights
What Our Customers Say
Paul Hardwick
1700702153
I had an issue with cool air coming from the heat vents. Seemed to be a problem with the furnace not igniting but I didn’t know for sure. I submitted a request on the website and someone responded the next day and scheduled a service call the same day. The technician called and said he could come early if it was okay with me. He was courteous, polite and knowledgeable. He diagnosed the issue which was gas valve related and fixed it on the spot. I ended up purchasing a maintenance plan which made sense to me. I will definitely be utilizing this company for any HVAC needs in the future. Highly recommended.
Ian Morgenstein
1700676979
My heater stopped turning on soFox made me an appointment for the following day, 8:00am the tech showed up on time & immediately found the problem. He checked the entire system to make sure all was good & I was all set in less then an hour. I was so impressed with their great customer service & the service call didn’t break the bank. I’m referring everybody I can to use Fox Family Heating & Air!
A K
1699072774
I had an issue with the heater and from start to finish it was a great and easy experience. I scheduled an appointment online and they called me back within 10 min. Jasmine on the phone was really friendly and scheduled it for the same day. The technician Keoki was persistent in finding the strange issue and explained everything throughout the investigation. I’ve had more than a few iffy experiences with works done on the house and this was one of the best. Thanks!!!
Bryan N.
1694705671
We have used Fox Family for HVAC repairs over the last few years, and they have always been outstanding with their customer service. In July of this year,...
rommel mendoza
1694278083
I always rely on reviews when choosing a contractor. Reviews for Fox family were legit. They’re truly fast, professional and expert at what they do. Marco came right on schedule and fixed the problem like he was a AC whisperer. He’s part of the sales team but did not sing any sales pitch to me. He gave us good maintenance advice too. We now have a reliable HVAC company to go to.
Alan Upton
1691858919
This is the company you want for all your HVAC needs. The reviews speak for themselves but I’m happy to add one more. This is truly a “family” business and will make you feel like family. The pricing is competitive. They are honest. They do what they say they will do when they say they will do it. Everyone from the techs to the office staff are very pleasant to deal with and they go above and beyond. Because our new system was on back order, they delivered and set up a portable AC unit while we waited — for no charge. They patiently explained the whole process and just plain took care us! I highly recommend them and will continue to stick with them for maintenance.
Mark Lindsay
1688407608
I called Fox Family this past Friday afternoon about an urgent need, as the AC unit was not cooling properly, and with the temps getting over 100 degrees, a quick response and solution was needed.Keith was scheduled the following morning and even arrived early.He and Marco were both very professional and provided details on their plan of action, followed up with detailed report of recommendations to ensure the unit continued working properly.Very pleased with the overall experience with Fox Family, including the front office. All very responsive and professional, and the communication was top notch.
James Ochi
1687983281
We made the decision to replace our aging heater and AC unit, both of which were constantly breaking down after decades of use. Colin Smith at Fox Family Heating and Air recommended we update our HVAC system with a heat pump that provides both heating and cooling. This would allow us to free up valuable floor space in the garage by relocating the equipment to the side of the house (see photos). Moreover, the new system would be much quieter, energy efficient and make us eligible for a $3.5K SMUD rebate and $2K federal tax credit.To ensure we were making an informed decision, we met with two other HVAC contractors. From the very beginning, Colin impressed us with his extensive knowledge, experience, and attentive listening. While the other contractors generally agreed with Colin's plan, they seemed more focused on upselling rather than truly understanding our needs. Ultimately, Fox Family Heating and Air instilled the most confidence in us by a long shot, so we went with them.What sets Fox Family Heating and Air apart is that Colin himself, who initially met with us, also led the crew that came to our house. In contrast, the representatives from the other two companies were merely salesmen, and installation would be handled by others. We believe it is crucial for homeowners to have the same person who plans the project also oversee the installation. This ensures clear communication and minimizes the chances of misunderstandings and frustrations.Our HVAC system works wonderfully now; you can rely on Fox Family Heating and Air to be honest, reliable and deliver exceptional service!
Mary M.
1686997406
The professionals at Fox Family were great every step of the way. They listened to what we requested and told us truthfully if it was an option due to...
J&M Emmett
1686246823
If you’re looking for a professional, friendly and very competitive company to install a heat pump (we converted from natural gas heat), look no further. Other bids we received included “necessary duct replacement” and slightly less efficient equipment. Fox Family did not recommend new ducts (they were already upgraded with the prior system installation) and included a variable speed Mitsubishi system. The work they performed in the attic and outside looks flawless and took less than a day. The system is quiet and works fantastic. I highly recommend this company. (Morgese/Emmett contract.)
James Ochi
1685802600
Just moved to Folsom from San Diego and am still getting used to the daytime heat here. Our air conditioner simply stopped working recently which made us anxious about how long it would take before we could get it serviced.Sent an email early in the morning before the office opened and was offered an appointment at noon the same day. Even better, Colin arrived early and had our AC up and running in just a couple minutes! Also asked him to look at our ducting in the garage attic which he did without hesitation. The entire time he was very polite and respectful.Fox Family Heating & Air has an unblemished record of outstanding reviews, and it easy to see why this is the case. The owners clearly respect their employees and treat them well which paves the way for superior customer service. It is reassuring to know we can rely on Fox Family Heating & Air for our future HVAC needs!
Jonathan Dunn
1685483722
The process from the first service, estimate, assistance from the office, to final installation was so professional while having the feeling they cared about my needs, service, and questions. 11/10 rating. I'll recommend them to everyone and anyone. With such a large purchase I have zero regrets or remorse. Amazing Job Fox and Team
Craig W.
1684158021
We had Patrick Peace out from Fox Family Heating and Air Conditioning this past Saturday. We were having issues with our Nest thermostat and our air...
Petra F.
1683867632
Thank you Fox Family's Kyle for diagnosing and assuring my mom that her heater was fine. We had another company come out prior that was pushing a hard sale...
Here Syk
1681848104
The workers came to install our new roof combo unit right at 7am and everything was like clockwork. Crane, haul away and title 24 guys at T3 showed up shortly after. Colin was very personable, his coworkers, Alex and Zeke were great guys and our dog made new friends. They really had it under control. No complaints on the installation process.
Meju C.
1681326036
I am very pleasantly surprised by this company. I called to schedule an appointment this morning, and they had an available appointment for today. The...
David W.
1681138004
Greg and his guys Zeke, Alex, Jake, and Chris installed the Mitsubishi HVAC system. Qualities:- estimates were very fair and competitive. Chris and Greg...
Falyn Wyatt
1680891970
I would definitely recommend Fox heating and air, their price was extremely reasonable, from start to finish they were very friendly and professional. Colin came out to give me a quote, he was knowledgeable and explained the process of everything, any questions I had he explained thoroughly.Day of install, Joseph and his team were very friendly, prompt. They replaced my HVAC system. One minor issue occurred, but Joseph fixed it quickly. Very professional group of guys. I have already recommended them to friends and family.
Suzanne S.
1678984402
I found Fox Family Heating and Air Conditioning on Yelp when I was shopping for a new HVAC system. I requested a quote via their website on a Thursday,...
thong p.
1678459173
I recently purchased an older home without central heat and air conditioning. I'm so glad I chose Fox to install my brand new Mitsubishi heat pump HVAC...
Stan Schultz
1677026584
Short version: Straight shooters who really know what they're doing.Long version: Our maintenance subscription with Fox had unknowingly expired, so when our heater acted up, we were not able to get the VIP scheduling and were forced to wait a few days for a service call. It was freezing cold outside, so I called another local company with decent reviews who could get to us sooner.I'll try not to make this story too long, but that other company came out and said the main mother board needed to be changed out at a cost of $740. I approved the repair. Unfortunately, the same problem persisted. The heater worked, but would not get up to full temp. They came out 2 more time, ultimately speculating that they needed to change out a gas valve for an additional $450. When I asked about the chances that this would actually repair the problem, they said 70%.I decided to call Fox because they had always been straight shooters whenever they came out. They offered to come out to give a second opinion. A sharp young man by the name of Kyle worked for about an hour problem-solving and ultimately fixed the heater with no additional parts. I'm reasonably mechanical and understand this stuff pretty well. I climbed up into the attic to understand Kyle's assessment and was blown away by his old-school approach to very carefully listen to various components, valves, and switches and determine that there was a condensation build-up problem within a switch that was preventing the secondary burner from igniting. Could I hear the clicks he described hearing in the valve? Just barely, but I would have never caught it without him pointing it out. Seriously, this guy has Jedi-level repair skills and practicality.They were going to run the repair through at no cost, which truly blew me away. In fact, I ultimately asked to re-subscribe to their annual service plan program. He didn't even try hard to sell that.We will definitely be long-term customers.P.S. I haven't mentioned the other company's name here because they ultimately agreed that they had misdiagnosed the problem and dropped the invoice in exchange for me not going online to post my experience. Simply put, you shouldn't worry who they are, just call Fox instead.
Jazzy J.
1672489975
We were amazed at the professional, speedy service we received and on a Holiday no less. The technician was prompt, friendly and very helpful. Over the 50...
Tee T.
1672296439
Simply amazing. I contacted Fox Heating and Air for a quote for a new system and Sasha the office manager is AMAZING. She is kind and professional. The technician who helped with my quote was Kyle. He was professional and he educated me on the system and my options. This company is top-notch, honest and will take care of you. Thanks Kyle and Sasha, you guys are the best.
K&K Groundworks
1668458374
My entire experience with Fox Family Heating and Air was great. The person I spoke to on the phone was friendly and helpful. They got me on the schedule faster than expected. They texted me that the technician would be arriving and then the technician called me when he was close by. It was very helpful so I could wrangle my dog and kids before his arrival. When he got there he was extremely friendly both with me and my aforementioned dog and kids. Turned out I just needed to replace my air filter which was kind of embarrassing but he was very nice about it and very thorough with his investigation. If I have any other issues I would definitely call them again and recommend them to a friend.
Curtis Yates
1667247447
I first wanted to highly recommend Fox Family Heating and Air. I also wanted to share my experience as well.Everyone I spoke to within the company…. From Jasmine who answered all of questions patiently and booked my appointment. To Sasha who I spoke with later listened to my concerns and made sure that I was fully satisfied. Both people I spoke to on the phone were very courteous and extremely helpful.The technician that came to my house was exactly the same as Jasmine and Sasha.Colin is the technician that came to my home, he was very courteous and professional.Colin was eager to answer my questions after the diagnosed the issues. He answered all of my questions throughly and made sure that I understood. I wanted to understand what the issues were after he diagnosed them and having someone take the time to explain them to me is extremely important.Colin is a very trustworthy technician and you can’t put a price on that. I believe that he is an exemplary technician and is a great asset for Fox Family Heating and Air.Any future work that needs to be done at my home I will not hesitate to call Fox Family Heating and Air and ask for Colin.Curtis
Dick D.
1666173411
i was referred to fox by a trusted facility mgr of a local school district so i already had confidence about their reputation - which is everything. the...
Michael Smith
1665882261
Kyle called ahead of appointment time, let me know when he would arrive , was exactly there at 4pm (in a 4-6pm response window) - within 5 minutes he had diagnosed the issue and in another 10 minutes had the AC repaired. We had a complete system installed previously in our other home and same excellent experience then, too. As far as I'm concerned, the level of service and expertise displayed by Fox Family employees cannot be surpassed by anyone else, and I would not do business with anyone else but them. I am a customer for life!
Richard B.
1664990645
Courteous, clean, professional. Excellent communication with knowledgeable technician. A great service.
Lori Tsujimoto
1663194497
Fantastic!! Fox Family came highly recommended but exceeded my expectations from beginning to end. The technician was professional, friendly, and knowledgeable. He arrived on time and alerted me 30 minutes before his arrival. Their prices are extremely fair especially their membership program. I feel they are an honest and trustworthy company. It makes me feel good that I have a company I can rely on for my HVAC system.
Glen B.
1663092208
We had two HVAC companies come out and recommend replacing our system. I called one more company (Fox Family Heating and Air) to verify that diagnosis.They...
Cindy V
1662514117
This company is amazing. They are fair and reasonable. Quality work and get the job done right away. If I could give them 100 stars I would. Highly recommend them...
Elizabeth Wieland
1662492162
AC quit working on hottest day of the year! Fox responded right away to the request I sent from their web page. Came the same day, gave me an assessment and estimate for the fix and did the work. Very profesional and knowledgeable with honest recommendation. Just did what had to get done and the AC works perfectly. Very pleased. Will definitely use them next time.
Melissa T.
1662385273
We had an issue with an AC unit. I was able to call the company in the morning and a technician be there within three hours. So impressive because I had...
David Mandel
1658781178
After finding and watching some of Greg's excellent videos and maxing my own troubleshooting abilities, I was thrilled to see that the company is local. Chris was able to come out two days after I called about our AC issue. He was happy to let me watch and ask questions as he measured and found the refrigerant level low -- likely a slow leak. He then went over all options and we decided to fill it up. It ended up taking -- and costing -- less than he first estimated. Super professional and friendly manner.
Gary Wolfe
1657682155
Fox and Family Heating and Air installed our new heat pump split system in one day per the estimate and agreement, including removal of the old system. They repaired a collapsed duct in the attic. They sealed vent registers to ensure compliance with updated codes and installed a new digital thermostat. All work was completed as itemized in our written agreement. The crew arrived on time, were professional and courteous and efficient with their time. Colin, the crew lead took time to answer questions and pointed out key info after the work was completed. Based on this experience we were impressed with the professional job.GW
Sandie L.
1657293870
Because they advertise on the radio station I listen to, I called Fox Family when my elderly mom's thermostat went out. They were so good with my mom....
Chris C.
1657222642
This company is great. We have used them to fix three or issues with the really old air conditioner in our house over the last five years or so. Every...
Allen A. Alexander
1656705170
Fast scheduling, fast response, competitive pricing, and personable techs.Edit: 10/21/19 - Still the same excellent service one would hope for. Had Erik out for my seasonal maintenance this last weekend. Explained all that he reviewed and offered up some recommended improvements to consider for the future.Edit: 6/3/2021 - Still amazing service. Thanks again Erik.Edit: 7/1/2022 - My 20 year old compressor finally decided to kick the bucket. We’ve been planning for this day. Anyway, Fox Family provided competitive pricing for a number of different options. We went with the 17 Seer, 3-ton, dual stage. Installation of the new system was complete without issues. Keith and his team arrived on time and began work promptly. It’s been almost a month and everything is working great. Much more energy efficient (and quieter lol). They also made the permit process simple and easy to follow. No issues with the permit/inspection office. Definitely consider Fox Family for your heating/ac needs. ????????
Dean C.
1656330114
Had a heating issue contacted Fox they sent out a repairman same day. Diagnosed the problem fixed it and off he went.Price was reasonable work completed...
Sheila Gonzalez
1655851655
I had the best experience with Fox Family Heating and Air from scheduling an appointment to the actual service call. During a record breaking heat week, Fox Family gave me a next day appointment. The HVAC specialist, Colin Smith, was top notch! He was early, professional, friendly and knowledgeable. He quickly diagnosed the issue with my AC unit and fixed it. He explained the estimated cost before performing the fix and went and above and beyond to check all my vents to make sure they were properly adjusted to maximize air flow. He also inspected my AC unit outside. I appreciated his honesty and patience explaining every step in simple terms to me. Based on such a positive experience, I would not hesitate recommending Colin Smith and Fox Family Heating and Air to all my family, friends and acquaintances. They are simply the best!
Jennifer Cockerell
1655845629
I am so grateful to Keith W. for coming out to give me a second opinion on some work that had been recommended by another company. He made no promises but likely ruled out one issue and easily fixed another—for free. Time will tell but he has potentially saved me thousands and thousands of dollars. I appreciate his honesty so much.
ann s.
1655763355
This is a great company. They don't rip customers off like the larger company. They actually do a good job
Ashley W.
1655385157
It's a busy season for air conditioning right now and I wouldn't use anyone other than Fox Family. Appointments are weeks out but Jasmine was able to not...
Chris Jaworski
1655151183
Excellent service! Knowledgeable technicians! Sasha is great to work with and goes the extra mile to get things coordinated. She is always pleasant and follows through in a timely manner. Awesome company!
John S.
1655038597
Excellent service, advice, and professionilsm. I am part of FOX 's annual maintenance program and I cannot say enough good things about the company and...
Bingo Hachiko
1654905468
My AC suddenly stopped working on June 7 evening. I email Fox AC and got response from representative (nice lady) on June 8 early in the morning. The technician, Colin came in the same day fixed my AC and did the tune up as well. Fox AC is my service provider since I bought my house in 2016. All the technician are very kind, friendly and knowledgeable. Great company with excellent service. Love it!
Bill
1654548047
Service rep was extremely effective and professional. Explained what was needed and when making the repair fully covered what work he was performing as well as the importance of future routine checks and maintenance. We ended up purchasing a service contract--no high pressure sales, just fair and informative information.We are very pleased with the Fox Family work that was performed and will most certainly contact them again as needed. I certainly recommend them to anyone needing HVAC service.
Credible C.
1654518017
I've been using Fox Family for several years now and I have always found their staff to be helpful, honest and on time when making a call. Strong...
Justin H.
1653341652
Great team and professional / friendly staff. Colin was great to work with and carefully listened to our needs and was able to diagnose and determine the cause of our issue quickly upon further inspection.Highly recommend the team at Fox Family for their professionalism, timeliness, and value for service. I will definitely use them again in the future.
Bill
1653340212
Service rep was extremely effective and professional. Explained what was needed and when making the repair fully covered what work he was performing as well as the importance of future routine checks and maintenance. We ended up purchasing a service contract--no high pressure sales, just fair and informative information.We are very pleased with the Fox Family work that was performed and will most certainly contact them again as needed. I certainly recommend them to anyone needing HVAC service.
Brian D.
1652899499
I would use them again in a heartbeat. Great customer service, fast, and reasonably priced.
Abram S.
1652792931
Fox Family was super helpful when I first called them last year, diagnosed them problem quickly and had it fixed that day. The pricing is good for their...
Dave
1652749038
Fox Family Heating and Air did an amazing job relocating/installing my compressor unit. Prompt service and communication, outstanding workmanship, reasonably priced, and very professional. I would highly recommend this company and will continue to use them for future servicing.
R K
1652728615
I had my heat pump system installed a few years ago by Fox Family Heating and Air. I had the 2 free years of maintenance and decided to continue the twice yearly visits. Well worth it for peace of mind. Everyone associated with the process from the appointment through the service are the best and nicest folks. Highly recommend!
David Friedman
1652135576
Fox Family is consistently professional. When we need repairs, they make appointments, show up on time, tell me what is needed & why, explain my options and support getting things working again. I use them for my home & rental properties and have since they opened. Recommended without reservations
Jody West
1652132852
Fox family heating and air conditioning service has been out to my home three times. The first time was in response to my unit having a problem, and the second and third time was my seasonal preventative maintenance program that I signed up for. Each time I found them to be prompt, professional, and willing to explain what they were doing and why. I give them my highest recommendation!
Steffen Franz
1652123268
our second year with Fox as our service provider for our HVAC system. Their staff is helpful and knowledgeable are affordable prices.They even came back and made a repair at no costs after an earlier oversight on their part.Really enjoying their bi-annual service checks and their reminders to come by. I would forget about those on a regular basis if it weren't for them 🙂
holly k
1651024409
In 2013, another company installed a new HVAC unit. By the time they were done with the install, I had lost all confidence that they knew what they were doing. But it worked and the house didn’t blow up. I wasn’t surprised when they went out of business. Fast forward a few years and the thermostat started having issues. Colin spent the entire afternoon unwinding the Rube Goldberg mess created by the original installers. The unit is working once again and I have complete confidence that the work done today fixed the problem I originally called about and will help to preempt future problems. Thank you Colin and Fox Family. I would absolutely recommend Fox Family Heating and Air.
Holly K.
1650992472
In 2013, another company installed a new HVAC unit. By the time they were done with the install, I had lost all confidence that they knew what they were...
Lance Bach
1650475778
Absolutely the best experience. Highly recommend Fox Family for any and all HVAC services. Chris was especially fantastic with out ac maintenance. You don’t often get this high level of expertise……. Very pleased
Wendy Keach
1649884734
I called Fox Family as soon as we moved into our house in 2017 to have the HVAC systems completely evaluated and have been on their biannual preventative maintenance plan ever since. Being in Facility Management for 16 years taught me that the best defense in regards to HVAC systems is preventative maintenance. The majority of issues will be caught during regular preventative maintenance & save you from equipment failures during extreme temperatures. Fox has an excellent plan, and experienced & always professional technicians. Highly recommend!!
Dan Watt (neoBigD)
1648921508
Our first call was for the air conditioner going out, which they were able to see us the same day luckily. The other big name place in the area had a 3-day wait. They were quick to diagnose the problem and had the part available, though I'm dinging one star for the over-priced part versus what I could have got it for online. Our second call was for our heater going out, which they thoroughly diagnosed and alleviated all my fears that no problem could be found in the unit, and was working okay. Their techs are knowledgeable, friendly, answered all my questions, even helping me understand how the unit works being that I'm fairly technical person myself. I've recommended them to my neighbors during their HVAC issues and they had similar good experiences.
Myca Castelvecchi
1648765776
Just got a new HVAC system installed in my home. My old system bit the dust and I reached out to Fox Family HVAC to come out and estimate a new one. Every step from the estimate, the financing, the contract, to the installation was stellar! Sasha, from their office team, made the financing process easy and painless. All of the techs were personable, knowledgeable, and super professional. Greg Fox even came the morning of to make sure I felt comfortable enough to reach out to him if there was an issue. I was very impressed.I highly recommend Fox Family and would chose their services again in a heartbeat!
Toni S.
1640787109
I called Monday afternoon & was able to schedule an appointment for Wednesday. They actually had availability for Tuesday (next day) as well.Chris, the...
Gary Dediego
1640296722
Fox responded in less than 6 business hours after calling late in the afternoon the day before service. An email and text showed up after the call with the technicians name and when he was expected to service our not working heater. Collin called and said he would be able to come earlier that the time he was expected. Collin was very professional and courteous, and explained what he was working on after what he found to be the issue with our heater. The price quoted is what the price was, and the price was a fair price for the work performed. I will highly recommend Fox to family and friends. This was a 5 out of 5 star service for quality work performed.
Amy O.
1638522976
Teaching my two adult son's to always get more than one estimate when seeking a contractor..Luckily, my realtor buddy Mike G. Referred me.I called on...
