We got a call to let us know when technician is on the way. He showed up 12 minutes later. He was knowledgeable, found the issue (which was minor), fixed it. He checked heating, then cooling, then heating again. Since we had planned to have a "tune up" plan, he waived the fee to show up.
2 June 2026. Today we had our semi annual checkup. We got a call from the office, and 15 minutes later the service technician arrived. He was careful to wear disposable booties inside the house. We received a thorough checkup, inside and outside, had the filter replaced. After 40-45 minutes, we discussed his findings. He had about 20 pictures, and his discussion was detailed, together with desired and actual numbers for capacity, efficiency. We also discussed what should be done soon (he recommended nothing) and in the future. He gave us estimates for the future. He left us with his own contact information should we have additional questions. An excellent experience.