Had a tech named Marco come out and perform a pre-season tuneup on my air conditioning unit (full disclosure, I used a $75 coupon I found on the company website). Marco was very thorough, friendly, and professional. He showed me pictures of everything he checked and everything he did as part of the job. Scheduling the service was painless and easy, as well. This was my first time using Fox Family, but overall it was a great experience and I'd definitely recommend them for this particular job. I'll likely be checking them out for future services, as well!