FREE SECOND OPINONS

**Are you looking for a second opinion on an HVAC repair?  Don’t feel right about what another company said about your repair?

If your air conditioner or furnace is broken, it can be hard to know what the problem is and who to trust. That’s why we offer free inspections from our team of experts. We want to make sure that you feel good about spending your hard-earned money. We want to make that your system runs smoothly all year round.

If you want a company who will repair your air conditioner or heater, not just sell you a new system, give Fox Family Heating & Air a chance. You won’t have to worry about being taken advantage of by a shady contractor when you work with us because we always put our customers first, not our bankroll.

Our technicians are trained in diagnosing problems with AC units and furnaces, as well as providing preventative maintenance services like tune-ups.

We offer two-hour windows for our arrival so that you never have to wait around all day long for someone to come out and fix your unit!

Our goal is 100% customer satisfaction every time – give us a call today!

Call now for a free second opinion from one of our expert technicians! 916-877-1577

4 Reasons Why You Should Get a Second Opinion

1. When a company tells you your system can’t be repaired.
2. When your gut tells you not to trust what they’re telling you.
3. The price seems too high.
4. When the repair another company tells you doesn’t sound right.

Case in Point…

One day we got a call from someone who asked a different company to come out and service their AC system since it wasn’t working.  So, the company comes out and tells them they have a clog in the coil and the refrigerant is low.  There is nothing they can do about it.  They have to get a new system.  Here’s the weird thing about it, the system was only nine years old!

When she called, we were delighted to hear she would give us a chance to come out and diagnose what the issue was.  We were going to provide her with another assessment. When we got out there, we discovered her system was running, and it was even cooling reasonably well at the moment.  But, to her, that was not new information.  That is what the system would do.  If it had been turned off for a little while, it would run fine.  The longer she ran it, like on these 100-degree Sacramento Valley days, the less it cooled.

When one of our senior technicians, Keith, put his gauges on the system, he noticed a relatively low pressure on the suction side of the system and somewhat normal pressures on the high side.  That was strange because the house was warm.  There should have been higher suction line pressures than what was showing.  Keith let it run for about thirty minutes before confirming something was wrong with the refrigerant pressures in the system. 

A measurement in the field we take often is called superheat and subcool.  It’s a measurement of how much liquid refrigerant is in the copper lineset that runs between the indoor and outdoor coil.  Ideally, you’d like to see a balanced measure of subcooling and superheat in the system.  Too high or too low and it’s a sign that something is up with the system. 

In this case, the subcooling was around 30 degrees.  The superheat was around 35 degrees.  Both were too high for this particular day in relation to the temperatures outside.  Keith checked the airflow through the system. He noticed the positive things were that the ductwork wasn’t crushed, the evaporator coil was clean, the filter was clean, and all the registers in the house were open.  But still, the pressures did not indicate a healthy system.  So, Keith investigated further.

There is a device in some systems called a thermal expansion valve.  It meters the flow of refrigerant into the evaporator coil.  The evaporator coil is the “cold coil” that the air blows past to give you the cold air that runs through the ducts and into your rooms. 

In this case, the expansion valve is not metering correctly and does not meet factory specs anymore.  Like thousands of customers before, simply changing this part with another factory-provided expansion valve would get this system up and running again.  We even had the part on the truck.  She gave us the approval to repair it.   

If you ever run into a situation where you are not feeling very sure about a company’s decision to spend your money, call us for a second opinion.  We saved this customer thousands of dollars by carefully pouring over this system to find the root cause of the problem.  

We have countless stories about this same type of thing all over Citrus Heights, Rancho Cordova, and many other areas in Sacramento County.